Shipping policy

We keep shipping simple.

Shipping rates

Dispatch times

Orders are usually dispatched within 48 hours (business days).

Delivery times

Delivery times vary depending on your location.

As a guide:

These are estimates and may vary.

Order tracking

Once your order is shipped, you’ll receive a tracking link.

Delivery responsibility

Once your order has been dispatched, delivery is handled by the carrier.

If your order is delayed, lost, or arrives damaged, contact us and we’ll help resolve it.

Incorrect address

Make sure your shipping details are correct.

We’re not responsible for orders sent to incorrect or incomplete addresses.

Heat & storage

This product contains natural oils and waxes.

In high temperatures, it may soften.

If this happens, place it in a cool area to reset — this won’t affect performance.

Australia only (for now)

We currently ship within Australia only.

Questions